Privacy Policy
Prime Metro Finance Bank
Address: Rue de Lausanne 78, 1202 Genève, Switzerland
Email: info@primemetrofinance.com

1. Introduction

At Prime Metro Finance Bank (“Prime Metro Finance”, “we”, “us”, or “our”), we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website, mobile applications, and digital banking services.

We comply with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the European Union General Data Protection Regulation (GDPR).

2. What Information We Collect

We collect and process different types of personal data depending on your relationship with us and how you interact with our services.

a. Information You Provide Directly

• Full name

• Address and contact information (email, phone number)

• Identification documents (e.g., passport, national ID)

• Bank account details

• Login credentials

• Employment and financial information

• Any information you submit via forms or customer support

b. Information Collected Automatically

• IP address

• Device type and browser information

• Date/time of visits

• Cookies and tracking technologies (see our Cookies Policy

• Navigation behavior on our website or apps

c. Third-Party Information

We may collect information from publicly available sources, credit agencies, regulatory bodies, or business partners, where applicable and legally permitted.

3. How We Use Your Information

We process personal data for the following lawful purposes:

• To open and manage your bank account

• To provide secure access to online banking and mobile services

• To process transactions, payments, and transfers

• To comply with legal obligations (e.g., anti-money laundering, KYC)

• To detect and prevent fraud and unauthorized access

• To provide customer support and respond to inquiries

• To send service updates, notices, and account alerts

• To personalize your experience and improve our services

• To conduct internal audits and risk assessments

We rely on one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, or legitimate interests.

4. Data Sharing and Transfers

We do not sell your personal data. However, we may share your data with:

• Regulatory authorities and government agencies (as required by law)

• Financial institutions and payment providers involved in your transactions

• Trusted third-party service providers (e.g., IT infrastructure, identity verification, fraud monitoring)

• External auditors or consultants under confidentiality obligations

• Legal advisors or courts if required to establish, exercise, or defend legal claims

International Transfers: When personal data is transferred outside Switzerland or the EU, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions are in place.

5. Your Data Protection Rights

You have the following rights under the FADP and GDPR (if applicable):

• Right to Access – Request a copy of the personal data we hold about you.

• Right to Rectification – Request correction of inaccurate or incomplete data.

• Right to Erasure – Request deletion of your data when legally permitted.

• Right to Restrict Processing – Request us to limit how your data is used.

• Right to Data Portability – Request transfer of your data to another provider.

• Right to Object – Object to processing based on legitimate interests.

• Right to Withdraw Consent – At any time for data processed based on consent.

To exercise any of these rights, contact us at info@primemetrofinance.com. We may require proof of identity to process your request.

6. How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal data, including:

• End-to-end encryption

• Multi-factor authentication

• Firewall and intrusion detection systems

• Access control and staff training

• Regular security audits and risk assessments

Despite our efforts, no system can be 100% secure. We encourage users to safeguard their account information and report any suspected breaches immediately.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This includes:

• Retention for legal or regulatory compliance

• Transaction history for audit and accounting

• Information needed for fraud prevention and dispute resolution

Once retention is no longer necessary, your data will be securely deleted or anonymized.

8. Third-Party Links

Our website may include links to external websites or platforms not operated by Prime Metro Finance Bank. We are not responsible for the privacy practices of those third parties. We recommend reviewing their respective privacy policies.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in legal requirements or our privacy practices. When we do, we will revise the “Effective Date” above and notify you as appropriate.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Prime Metro Finance Bank
Rue de Lausanne 78, 1202 Genève, Switzerland
Email: info@primemetrofinance.com